Return & Exchange Policy
At Great Kilt Company, we take pride in creating high-quality custom-made kilts, Highland outfits, tartans, and leather products. Because many of our products are made specifically according to customer measurements and selections, we have specific return and exchange conditions.
Please review the following policy before placing your order.
Custom-Made Products
- Custom-made products are non-returnable and non-exchangeable unless the product has a manufacturing defect or an error was made by Great Kilt Company.
- If we made an error with your order or the product has a manufacturing defect, we will work with you to resolve the issue and, where applicable, cover the return shipping cost.
- Any claim regarding a defective, damaged, or incorrectly made product must be reported within 7 days of delivery.
- Please contact our customer support team as soon as you notice an issue and provide a clear description of the problem. We may request photographs or other information to assess the issue.
- Normal variations in color, fabric texture, or appearance may occur with handmade and natural materials and do not necessarily constitute a defect.
Ready-Made Products
- Ready-made, non-customized products may be eligible for return or exchange, subject to the conditions of this policy.
- Items must be unused, unworn, undamaged, and in their original condition, with original packaging and accessories where applicable.
- If a ready-made product has a manufacturing defect or was incorrectly supplied by us, we will cover the applicable return shipping cost.
- For other eligible returns, the customer is responsible for return shipping costs.
- All exchanges are subject to product availability.
Return & Exchange Process
To request a return or exchange, please contact our customer support team within the applicable timeframe. Include your order number, a description of the issue, and clear photographs when requested.
Our team will review your request and provide the appropriate return instructions if your request is approved.
Please do not send any product back before receiving return instructions from our customer support team.
Once the returned item is received and inspected, we will notify you whether the return or exchange has been approved and explain the next steps.
Important Information
- Returns or exchanges are not accepted for products that have been worn, used, altered, washed, damaged, or modified by the customer.
- Custom measurements and customization choices are the customer’s responsibility. Please carefully review your measurements and selected options before placing an order.
- Refunds or exchanges are only processed after the returned product has been received and inspected, where a return is approved.
- All returns and exchanges are subject to the terms stated above.
Return & Exchange Address
Great Kilt Company
Block A- Shop 3
CITI Housing Kharian
Gt Road Kharian
Gujrat – 50990
Pakistan
For any questions regarding returns or exchanges, please contact our customer support team. We are always happy to assist you and help resolve any order-related issue.